FIELD SERVICE AUTOMATION AND MAINTENANCE SOLUTION
Stedin is the largest grid operator in the 'Randstad', a densely populated part of the Netherlands that includes the country's four major cities, and that unsurprisingly requires a lot of electricity. Stedin was in need of a Maintenance Management System combined with a Field Service Automation Application for technicians to perform and document their maintenance activities efficiently. These challenges were tackled in a combined B-Synergy/Stedin team with successful results:
| - | An application was designed to manage and maintain assets, functional locations, inspection activities with associated inspection points and the creation of new inspections; |
| - | Maintenance costs reduced >15% in three years; |
| - | Predictable long-term maintenance plans, enabling risks to be spread based on documented observations and findings; |
| - | Reduced risk of uncertain capacity concerning technicians' planning; |
| - | One central system in OutSystems where all data is collected and modified by maintenance engineers, planners and technicians in the field; |
| - | Fewer errors in field work by technicians due to clear, up-to-date documentation; |
| - | Time saved in administrative work due to the centralized nature of the applications; |
| - | Integration with SAP for automatic status update. |
